Refund policy

Returns

Because our products are made to order and, for hygiene reasons, cannot be resold once opened, we do not accept returns for change of mind. All sales are final.

Damaged or faulty items

Returns are only accepted if the product arrives damaged or faulty. Please contact us within 14 days of delivery at seleneskinsales@gmail.com with your order number and photos of the issue, and we'll arrange a free replacement or a full refund once it's confirmed.

Customs duties & taxes

Please note that additional customs duties or taxes may apply when your shipment arrives at its destination, and these are the responsibility of the recipient.